TixCatch Refund Policy

TixCatch sells one-time SMS alert access for individual event monitors and alert packages that may cover multiple event alert rules for a stated period. TixCatch does not sell tickets, guarantee ticket availability, or guarantee that a listed ticket price will remain available.

All purchases are generally final once payment is completed.

We may issue refunds for duplicate charges, accidental duplicate purchases, or cases where a technical problem prevents TixCatch from activating the event alert or package access that was purchased. A full package refund ends its associated alert access; an alert may continue only if another purchase, package, or unused free alert covers it.

Refunds do not apply because ticket prices did not drop, because no additional alerts were triggered, because a ticket was unavailable by the time you clicked through, or because you chose not to purchase a ticket.

TixCatch does not sell tickets or process ticket purchases. Any ticket purchase, cancellation, or refund must be handled directly with the ticket marketplace where the ticket was purchased.

To request a refund, contact support with the phone number used for the alert and the event or package name. Approved refunds are returned to the original payment method.